the way in which we use and disclose personal information that
applicants, employees, volunteers and donors may provide us
Personal information includes any information that identifies
you personally, such as your name, address, email address or
The Charity recognises that your privacy is very important and
so we want you to be confident with the way we handle your personal
information. We have outlined below how the Charity collects, uses,
discloses, and protects this information.
How We Collect Information
The Charity receives and stores personal information provided by
applicants, employees, volunteers and donors supplied to us in
writing, via email, via the telephone or on our website when
applying, enquiring, or registering for help, employment, volunteer
opportunities or when donating money to the Charity.
We may also receive information about you from third parties,
for example from a Welfare Officer, charity, agency or other third
party organisation who refers you to the Charity.
How We Use Information
We may use the information we collect from you in any of the
- We principally collect personal information so that we can
provide you with the services, products or information you have
requested or to fulfil individual employment contracts with our
employees or agreements with volunteers and to further our
charitable aims, including for fundraising activities.
- We may also use personal information such as your address,
email address and telephone / mobile phone number to communicate
with you, for example to provide information relating to our work
or new developments or for customer satisfaction queries.
- Contact details including National Insurance numbers will be
used for security reasons so that we can verify your identity.
- We may also use your personal information for internal
administration, analyses and operational/ service reviews.
Disclosure of Information
The Charity may share personal information, as necessary, with
our service providers, agents or other relevant third parties so
that we can provide the services you have asked for or to process
your donations or to carry out any other obligations arising from
any contract or agreement entered into between you and the
The Charity may also disclose personal information to other
employees and/or volunteers including the Charity Trustees.
The Charity does not permit these parties to use such
information for any other purpose than to perform the services they
have been instructed to provide by us.
We may also need to disclose your information if required to do
so by law.
By providing us with your personal data, including sensitive
personal data such as on your health, you consent to the collection
and use of any information you provide in accordance with the above
purposes and this privacy statement.
You also consent to our transferring your information to
countries or jurisdictions which do not provide the same level of
data protection as the UK, if necessary for the above purposes. If
we do make such a transfer, we will, if appropriate, put a contract
in place to ensure your information is protected.
Storage and Security of Personal Information
The Charity will use all reasonable endeavours to ensure that
you provide personal information in a secure and confidential
environment and when the information is no longer needed it will be
destroyed or permanently rendered anonymous.
Controlling Your Personal Information
We only use your personal information for direct marketing
purposes if we are allowed to do this by law or if we have your
consent. If you have previously agreed to us using your personal
information for direct marketing purposes, you may change your mind
at any time by writing to:
The Data Protection Officer, 5 Anne Boleyn's Walk, Cheam, Sutton
SM3 8DY, or by emailing us at firstname.lastname@example.org.
You may request details of personal information which we hold
about you under the Data Protection Act 1998. A small fee may be
payable. If you would like a copy of the information held on you,
please write to The Data Protection Officer as above.
If you believe that any information we are holding on you is
incorrect or incomplete, please write to or email us as soon as
possible, at the above address. We will promptly correct any
information found to be incorrect.
Our Commitment to Data Security
To prevent unauthorised access, maintain data accuracy, and
ensure the correct use of information, we have put in place
appropriate physical, electronic, and managerial procedures to
safeguard and secure the information we collect.